Returns & terms
The short version: every piece is made to order, from the details you send us.
Made to order
Every TopoRoute piece is 3D-printed, framed and packed in the UK from the details you give us: your route, event, name, date, distance and time. Pieces are made in 3–8 working days, then shipped.
Proofs
If you ask for a proof when you order, we will send one to approve within 48 hours. We only print once you have approved it.
Delivery
We send every piece tracked and insured. Costs and times are on the Delivery page. Orders to the USA, EU and other countries may attract import duty or VAT on arrival; we confirm what applies to your order before it ships.
Returns, cancellations and faults
Personalised items are made to order, so they cannot be returned unless they arrive faulty or damaged. If that happens, we will put it right.
Because your piece is made to your specification, the usual 14-day right to cancel for online purchases does not apply to it. If your piece arrives faulty, damaged or not as described, email info@toporoute3d.com or message us on Instagram (@toporoute) with your order details and photos of the problem, and we will put it right. None of this affects your statutory rights under the Consumer Rights Act 2015.
Ordering and payment
You pay on this website's checkout page when you place your order. The payment is taken by Stripe, which offers the payment methods that are available to you and switched on for our shop, for example cards, Apple Pay, Google Pay, PayPal or Klarna. Your card details go straight to Stripe and we never see or store them. Prices are in pounds sterling (£); Stripe may also show them in your own currency. Delivery is priced for the country you choose at checkout, and the order can only be delivered to an address in that country. The total you pay is the one shown at checkout, including delivery.
Your order is placed once you have paid. We then email you a confirmation with your order number and details. If anything about your details or files needs a second look (for example a GPX file we cannot use), we will contact you at the email address you gave when you paid.
Gift vouchers
A gift voucher is emailed to the buyer straight after payment, with its own code and the last date it can be used. Nothing is posted. To use it, enter the code in the Discount code box at checkout.
A voucher is worth the amount paid for it, which is the starting price of one frame, map or keyring from the collection, in the size named on it and any layout. It can be used towards any frame, map or keyring on this website: if the one chosen costs more, the difference is paid at checkout. Delivery is not included outside the UK.
A voucher can be used once, on one order, for 12 months from the day it was bought. One voucher can be used per order, and it cannot be combined with another discount code. Any value left unused on that order is not kept, and a voucher cannot be exchanged for cash. Vouchers cannot be bought with Klarna or with a discount code.
You can cancel a voucher you have not used within 14 days of buying it, for a full refund: email info@toporoute3d.com or message us on Instagram (@toporoute). If a voucher email does not arrive, or the voucher is lost, contact us with your order number and we will send it again.
Contact
You can email info@toporoute3d.com or message us on Instagram (@toporoute).
Who we are
TopoRoute, 28 Tennyson Gardens, Glasgow, G72 0BE